1. Overview
The Simple App Inc. (“we,” “our,” or “us”), the operator of the Supp X platform, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile or web platforms and receive SMS communications. This policy applies to all users of our services.
2. Information We Collect
We may collect the following information:
Contact details: name, phone number, email address
Appointment information: scheduled times, confirmations, reminders, follow-ups
SMS interactions: opt-in status, response history (e.g., STOP, HELP), message logs
Technical data: device/browser type, IP address, interaction data
Business details: company name, role/title
3. How We Use Your Information
Your information is used to:
Schedule, confirm, and manage appointments and product demos
Send transactional SMS messages, including reminders and rescheduling options
Provide customer support and follow-ups
Improve our services and user experience
Comply with applicable laws
4. SMS Consent and Messaging
By providing your mobile phone number and opting in, you expressly consent to receive SMS text messages from SuppX regarding your account, appointments, product demos, confirmations, reminders, and related communications.
- You may reply STOP at any time to unsubscribe
- Reply HELP for more information
- Message frequency will vary based on your activity but will not exceed 5 messages per appointment/demo
- Standard message and data rates may apply
- Your phone number will only be used for these communications and will not be sold or shared with third parties for marketing purposes
5. Legal Basis for Processing
We process your data under:
Consent (for SMS opt-in)
Contractual necessity (for delivering requested services)
Legitimate interests (to improve our services and prevent misuse)
Legal compliance (to meet regulatory requirements)
6. Data Sharing
We do not sell or rent your data. We may share limited information with:
Trusted partners who help us deliver SMS and appointment services
Government or legal authorities, if required by law
7. Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your data
Withdraw consent to communications
Restrict or object to processing
Request data portability
Contact us at support@thesimpleapp.io to exercise any of these rights.
8. Data Security
We take reasonable steps to secure your data using encryption, access controls, and internal policies. Only authorized personnel can access your data for legitimate business purposes.
9. Data Retention
We retain your data only as long as necessary to fulfill our service commitments or comply with legal obligations.
10. Cookie Usage
Our website may use cookies for functionality, performance tracking, and user experience improvements. For details, please visit our Cookie Policy.
11. Policy Updates
We may update this Privacy Policy periodically. Changes are effective immediately upon being posted on our website. Please review this page regularly for updates.
12. Contact Information
For questions or privacy-related inquiries, contact:
The Simple App Inc.
Email: support@thesimpleapp.io
Website: https://www.getsuppx.com/
13. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, USA. All disputes will be resolved in the courts of Dallas County, Texas.